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eBay Money Back Guarantee

Free automatic coverage

We want you to shop hassle-free on eBay. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. It’s automatic and covers your purchase price, plus original shipping costs on eligible purchases.

Find out more

Follow these steps to get your refund

We’ve got
your back

In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met. Certain category/item exclusions apply.

For full terms and conditions, read our eBay Money Back Guarantee policy.

eBay Money Back Guarantee policy

Need to return an item?

It’s easy to do on eBay. Whatever you’re looking for, millions of items on eBay are returnable. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return.

Need some help?

If you have any questions, get in touch with our Customer Support team:

8am – 10pm Monday to Friday
9am – 6pm Weekends

Customer support

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