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eBay Money Back Guarantee

Free automatic coverage

We want you to shop hassle-free on eBay. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. It’s automatic and covers your purchase price, plus original shipping costs on eligible purchases.

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Follow these steps to get your refund

  • Seller icon

    Contact your seller

    If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.

  • Contact icon

    Not resolved? Let us know

    If you’ve talked to your seller and can’t come to an agreement after three business days, contact us.

  • Fast icon

    We’ll get your money back. Fast.

    You can count on hearing from us within 48 hours.

We’ve got your back

In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met.

Certain transactions and categories such as vehicles, real estate, businesses for sale & domains, digital content, industrial equipment or vouchers are not covered.

For full terms and conditions, read our eBay Money Back Guarantee policy.

Need to return an item?

It’s easy to do on eBay.

Whatever you’re looking for, millions of items on eBay are returnable. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return.

  • 1

    Start your return

    Select the item you want to return in your purchase history on My eBay.

  • 2

    Ship the item back

    If the seller asks, send the item back as soon as possible using their preferred return method.

  • 3

    Receive your refund

    If the seller doesn’t refund your money, ask eBay to step in and help.

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Need some help?

If you have any questions, get in touch with our Customer Support team:

8am – 10pm Monday to Friday
9am – 6pm Weekends

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