Help
Help

Changing your notification preferences

Normally, we send you notifications as soon as anything happens with your account, such as when you get outbid or when an item has sold. For security reasons, you can't choose not to receive these notifications. However, you can how and when you'd like to receive notifications and alerts.

Set your notification preferences

To set your notification preferences:

  1. Click My eBay at the top of most eBay pages. You may be asked to sign in.

  2. Place your cursor over the Account tab, and click Notifications.

  3. To see all of your notification preferences, click Show All at the top of the page.

  4. Set or change the preferences you want.

If you're not receiving notifications even after you've set your preferences, try checking you junk email folder. You can also find your messages by going to My eBay and clicking Messages.

Choose how you're notified

You automatically receive notifications by email at your registered email address. In the Delivery Options section, you can choose whether to receive HTML or text-only email messages. To select a different email address for receiving notifications, click Edit next to your registered email address.

IM alerts

IM stands for "instant messaging." You can subscribe to have message alerts sent to your chat window to notify you when an auction ends or you’ve been outbid. If you subscribe to IM alerts, your chat window will open and you will see the IM alert.

Note: To subscribe to IM alerts, you need an account with an instant messenger provider, such as Skype. This account needs to exist before you subscribe for IM alerts.

Buying and selling notifications

You can choose how you are notified about:

Buyer

  • Items you're buying or bidding on

  • Your saved sellers and saved searches

Seller

  • Your listings and other selling activity

    • Selling Activity allows you to choose how you are notified at each stage of your listing, eg. when an item sells or when checkout is completed.

Note: Best offer notifications are automatically sent in real-time and can't be changed.

General notification preferences

You can choose to get notified when:

  1. A buyer sends a message in the Resolution Centre.

  2. You need to leave Feedback.

  3. You receive a second chance offer (in the Member-to-Member Communciations section).

Changing your survey preferences

Sometimes we send surveys to our members to find out how to make eBay better. You can choose whether to receive these surveys, or not, in the Notification Preferences section of My eBay.

To change your survey preferences:

  1. Click My eBay at the top of your eBay page. You may be asked to sign in.

  2. Place your cursor over the Account tab and click Notification Preferences.

  3. Click Show in the Promotions and Surveys section.

  4. To receive surveys from eBay, tick the box next to eBay surveys and research. To stop receiving surveys, untick the box.

  5. Click Save.

Contact Customer Service

If you're looking for more help or have a question to ask, contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.