Knowing your seller

Before you buy from a seller, here are some ways you can get to know them.

Look at the seller's Feedback.
Check the seller's detailed seller ratings and Feedback before you make a bid by clicking on the seller's Feedback score next to the seller's user ID in the Seller info section of the listing. If a seller has no Feedback or negative Feedback, use the Ask a question link to find answers to questions or send a message to the seller.
Note the icons by the seller's user ID.
Icon Meaning

The eBay Premium Service badge represents eBay top-rated sellers who offer high levels of customer service.

The seller is ID Verified. When a member gets ID Verified, a third-party company working with eBay confirms the member's identity by cross-checking their contact information across consumer and business databases. ID Verify is only available for sellers in certain countries. Learn more about ID Verify.

The user has been a registered eBay user for 30 days or less.

The user has changed their user ID within the last 30 days.

Get answers about the item.
  • If you still have questions about the item after reading the description or terms of sale click the Ask a question link. If you don't see your answer, you can send a note to the seller.

  • Contact the seller if you've won an item and have a question.

Read the seller's policies on P&P, payments and returns.
  • Postage & Packaging: Look at P&P charges before you bid or buy. 

  • Payment: Look at the payment options the seller offers.  Electronic methods such as PayPal offer the best security and can be the fastest way to get your item dispatched. For most categories, you won't be able to pay with cash on collection. Here's more about choosing a payment method.   

  • Returns: Read the seller's return policy before you bid or buy. Contact the seller if you have any questions. Some questions you might want to ask include:

    • Does the seller accept returns?

    • Under what circumstances can you return the item?

    • Would you have to return the item to the seller within a certain time period?

    • What kind of refund does the seller provide?

    • Who pays for return postage?

    • Does the seller charge a restocking fee?

      Business sellers are not legally permitted to charge a restocking fee if a consumer buyers is exercising returns rights provided by the law (see Know your Rights)

    • Is the item sold as is?

      If there is an issue with the item that the seller has informed you about in the listing, a business seller will not be able to rely on the ‘sold as is’ statement (see Know Your Rights )

View the seller's other items.
You can view other listings offered by the seller by clicking the Related items and services tab. An enlarged image and details on each item appears when you place your pointer over an item's image. To see additional items, click the See other items or Visit Shop link in the Seller info section.

Contact Customer Service

If you're looking for more help or have a question to ask, contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.