4 min overview

Manage returns, missing items, and refunds for sellers

Here's everything you need to know if something goes wrong with an order, or a buyer changes their mind and doesn't want the item anymore.

If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help.

Once the buyer tells you there's a problem, you've got 3 business days to resolve it.

What to do if a buyer has an issue

Ask eBay to step in or appeal a decision

Tips for avoiding issues with buyers

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