Tips for successful postage

These tips will help you send your items quickly and efficiently so that you can provide your buyers with a great eBay experience.

Package your items carefully
Make sure your item arrives safely by packing it securely. Use a sturdy box that's the right size, make sure to include enough packing material, and tape it securely. Find out more about packaging items.
Send items quickly
Buyers typically want their items quickly, so the faster you can get your items dispatched, the happier your buyers will be. Consider offering either same working day or 1 working day dispatch and tell your buyer when an item has been dispatched.
Tip: By meeting certain dispatch conditions, you can automatically receive 5-star detailed seller rating for Dispatch time.
Save time and hassle with package pickup and insurance
Many delivery services offer package pickup. If you sell valuable items, consider offering insurance. Check with your postal service/courier company for insurance and pickup options.
Remember, you can include the cost of insurance in the item's price or dispatch cost, but you can't charge a separate fee for insurance.
Stock up on supplies
Always have postage supplies on hand by ordering from the Post Office, or find postage supplies from sellers on eBay.
Print postage labels at home
You can print postage labels from your home printer. Look for the Print Postage Label link in the listing or on the Order Details page. Learn more about creating and printing your own postage labels.
Provide tracking or Delivery Confirmation information when available
Purchase Delivery Confirmation when you create and print a postage label. When you use an express delivery service like Parcelforce, tracking information is automatically included. You can also upload your own tracking or Delivery Confirmation information in My eBay.
Remember, to be covered by eBay Money Back Guarantee we require signature confirmation for packages valued at more than £750.
Generate repeat business
Include a business card or note with your eBay user ID to thank your buyer for their business.

Contact Customer Service

If you're looking for more help or have a question to ask, contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.