Responding to transaction issues on international eBay websites

If you sell on international eBay sites, you may occasionally run into problems with a buyer from an international site. The process for resolving selling problems is similar no matter which eBay site an item is purchased from.

How to respond to a case on an international eBay site

If a buyer who purchased from an international eBay site (for example, or reports that the item isn't as described in the listing, or that thyey didn't receive the item, we notify you by email.

To respond, click the link in the email and sign in to the site where the buyer purchased the item. Your user ID and password remain the same.

Additional information

Sellers outside the UK agree to reimburse us (if we refund a buyer) when they sign up to list an item on the UK site, Learn more about reimbursement.

Learn more about transaction issues when:

Here's information on how to:

You can also visit our Resolution Centres:

Contact Customer Service

If you're looking for more help or have a question to ask, contact us.

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