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Sometimes problems can happen with your transactions, so communicating with the person you are trading with is an important part of resolving disputes. If you've got a problem, there are a variety of processes than can help you resolve it.
To request your buyer’s or seller’s contact information, see Contacting eBay Members.
eBay’s Resolution Centre
eBay’s Resolution Centre is an online communication tool that can help you track, manage, resolve, or close any existing disputes. All information posted in this tool will be accessible anytime by you, the seller or buyer, and eBay Customer Support. Learn more about reporting and tracking disputes.
You can report the following problems:
If you’d like to track, manage, resolve, or close any existing disputes, please use your Resolution Centre in My eBay.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.