Frequently Asked Questions

• If you're registered on eBay.co.uk and you have a Nectar account, Link your accounts.
• If you're new to Nectar, join now.
• Once you've joined Nectar, you'll receive your new card and a welcome pack to your UK address within 21 days.
• If you've lost your Nectar card, you can order a new one.
• Once you've linked your Nectar and eBay accounts, you'll automatically collect Nectar points when you purchase eligible items on eBay.co.uk and check out using PayPal.
  Terms and conditions apply.

Once your accounts are linked, you can collect one Nectar point per £1 you spend on an eligible item up to a maximum of 5,000 points, when you check out using PayPal.

If you spend an amount ending with £xx.99 this will be rounded up for the purposes of collecting Nectar points. Anything less will be rounded down. For example, if you spend £29.99 on an item, you'll receive 30 Nectar points. If you spend £29.95, you'll receive 29 Nectar points.

The number of points you collect is determined by the final amount paid for the item, excluding any add-ons or postage costs. Warranties or any other services not included in the advertised purchase price are considered add-ons.

• In an auction-style listing, you'll receive points based on the winning bid price. So if the winning bid is £36, you'll receive 36 Nectar points.
• For a Buy it now listing, you'll receive points for the fixed price. So if the Buy it now price is £30, you'll receive 30 Nectar points.
• If you make a Best Offer, you'll receive points based on the price you agree with the seller. So if the Buy it now price is £30, but the seller accepts your Best Offer of £24, you'll receive 24 Nectar points.
• For products and services that offer a variety of options, such as different quantities or sizes, the number of points shown on the item listing page indicates the minimum number of points you could collect based on the cheapest item listed on that page. However, the points you'll receive will be calculated based on the final selling price for the item you choose to buy. For example, if a listing has a variety of towels for sale with hand towels being the cheapest available priced at £3 and bath towels priced at £10, the number of points shown on the listing will be 3. However, the points you'll receive will be calculated based on the final selling price for the item you choose to buy. So, if you chose to buy the £10 bath towel, you'll receive 10 points.
• Refunds: If you're given a full or partial refund for a purchase on which you collected points, the Nectar points for that purchase or part of the purchase will be deducted from your Nectar account. For example, if a purchase is made for £30 and the full amount is refunded, then the 30 previously awarded points will be deducted from your Nectar account and the transaction will show 0 points. But if a purchase is made for £30 and a partial refund is issued for £12, only 12 points will be deducted and the transaction will still show 18 points.

• There are some circumstances when you won't collect Nectar points: When selling goods or services on eBay, unless otherwise stated.
• For listings that are priced at £0.98 or less.
• Items purchased in the following categories:
  1. Cars, Motorcycles & Vehicles (Parts & Accessories are not excluded)
  2. Holidays & Travel
  3. Property
  4. Gift Vouchers & Coupons
  5. Baby Feeding: Formula
• Items sold by the following sellers:
  1. Tesco outlet
  2. Genesisuk
• Sniping tools aren't compatible with ebay.co.uk. If you use a sniping tool to win an auction-style listing, the transaction will be completed on ebay.com. You won't collect Nectar points as they can only be collected on eBay.co.uk.

We also reserve the right to exclude other items, categories or sellers as may be necessary to comply with the law or contractual obligations.

Keep an eye out for the Nectar logo on listing pages to confirm that you'll collect Nectar points for your purchase. The Nectar logo won't be visible on listing pages on the mobile web, but you'll still collect Nectar points on eligible items as long as your eBay and Nectar accounts are already linked and you check out using PayPal.

Terms and conditions apply.

Once you've linked your Nectar and eBay accounts, you'll see a summary of the points you've collected on eBay.co.uk in My eBay – Nectar.

Your balance will show the Nectar points you've collected over the last 6 months on eBay.co.uk. If you'd like to see all your points activity, including pending points or points collected from other Nectar partners, visit Nectar.com/myaccount.

Your account will be updated within 28 days of your purchase. To check your Nectar account balance, visit Nectar.com/myaccount.

Once you link your accounts, you'll see all your transactions on your statement in My eBay – Nectar. Purchases that were not eligible will be shown with zero points.

Remember, in order to collect Nectar points on eBay you must commit to buy an eligible item on eBay.co.uk and check out using PayPal.

You can request a new card. Your replacement will be delivered to you within 21 days.

Once reported, your card will be blocked and a new one issued. Nectar will make sure your existing account and any points you've already collected are safe.

You'll also need to unlink your eBay account and link again with your new card before you can continue collecting points. To do this, in My eBay, go to Nectar and click Remove beside the card number. Once you've removed it, you'll be able to link again.

Remember, if you have your eBay account linked to an invalid Nectar card number, we won't be able to credit your Nectar points.

If you receive a refund for any reason, the Nectar points you've collected will be deducted from your Nectar account within 28 days of the refund.

You can check all your Nectar points activity when you log into your account at Nectar.com/myaccount. Please allow up to 28 days of your purchase date. However, If you think there's been a mistake, please contact the Nectar Helpline team by e-mail nectar_helpline@custhelp.com or call 0844 811 0811 from 8am to 8pm weekdays, and from 9am to 5pm on weekends and bank holidays.

Yes, you can collect Nectar points from eligible categories / sellers when using the eBay mobile app, as long as your eBay and Nectar accounts are linked and you check out using PayPal.

Terms and conditions apply.

Once your eBay and Nectar accounts are linked to collect points, you'll be able to convert your Nectar points into vouchers. All you have to do is set up your eBay account to spend points:

• Visit Nectar at eBay and click Get Started.
• You'll need to provide your Nectar online account password to log into your Nectar account.
• Once you’ve entered your password and clicked Next, we’ll email a verification code to the email address that is registered with Nectar.
• Enter this code, click Confirm and your eBay account will be set up to convert points into eBay vouchers
• If you don't have a Nectar online account, you can create one now.
• You can convert your Nectar points into eBay vouchers in My eBay. You need at least 500 points to create a voucher, and vouchers can be created in 500 point increments up to 40,000 points. That means £200 per voucher. Just enter how many points you'd like to convert and click Get it now.

Vouchers are created and stored in My eBay and are available for you to select during checkout when you use PayPal. You can use your vouchers across eBay.co.uk.

You can select one or more vouchers at checkout, as long as you spend at least £10 including postage.

Yes, you can use your vouchers on any purchase and on any item or category across eBay.co.uk as long as you spend at least £10 including postage.

Vouchers expire after 12 months. You can check the expiry date, availability and balance of your vouchers in My eBay. Just go to Nectar, Nectar activities on eBay and click on the Spending points tab.

You won't be able to check your Nectar status in MyeBay from our Mobile app or Mobile Web.

Yes, even if you use vouchers to pay for all or part of your transaction, you'll collect Nectar points on the total amount paid, excluding postage costs or any add-ons.

No. Unfortunately once the voucher is issued we can't cancel it or refund your points. So we hope you'll make the most of your vouchers once you have converted your points.

You can only have one Nectar card linked to your eBay account to collect and spend points.

When you set up your eBay account to spend points, you'll be redirected to a Nectar page. The Nectar card number you've linked to your eBay account to collect points will be pre-populated. You can change this card number if you want to spend Nectar points from another card, but you'll also start collecting points against this card.

If you return items purchased using your Nectar voucher, we can only issue you a new voucher if you've returned all items from the transaction. If you only return one item from a multi-item transaction, we won't be able to issue you a new voucher.

If your Nectar card is lost or stolen, you can request a new card. Your replacement will be delivered to you within 21 days.

Once reported, your card will be blocked and a new one issued. Nectar will make sure your existing account and any points you've already collected are safe.

You'll also need to unlink your eBay account and link again with your new card before you can continue spending points. To do this, in My eBay, go to Nectar and click Remove beside the card number.

Once you've removed it, you'll be able to link again to continue collecting points. You'll then have to set up your eBay account again to spend points when you're ready to convert your points to vouchers.

Yes. It takes some time for the system to realise when a payment has failed and to make your voucher available again. We’re working on getting this fixed. If this happens, please either wait a few minutes and begin the checkout process again, or cancel your purchase and start over.