Grading Requirements
Desktop Computing:
Desktops & All-in-Ones (171957)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Full hardware test
- Fully cleaned and sterilised
- All buttons/keys functional, with no stick or delay
- Functional Wi-Fi
- Functional Bluetooth and pairing
- Functional network connectivity
- Functional microphone
- Functional speakers
- Functional operating system*, **
- Functional Touch/Face ID
- Functional SIM reader
- Functional charging/ USB/ Thunderbolt/ HDMI/ all connectivity ports
- No activation error
- Fully wiped and reset to factory settings
- No existing iCloud / Gmail / Android / Gmail / Microsoft / other accounts
- No corporate supervision (MDM) or factory reset protection (FRP)
- Not blacklisted
- Not unrooted / jailbroken
- Fully cleaned IMEI/ESN/Serial number
- Functional card reader
- Functional touchscreen
- Functional RAM (memory test)
- Functional CD / DVD drive
- System restore partition on hard drive (in case of crash)
- Hard drive checked for bad sectors
*Reimaged if corrupted, and supported by appropriate CPU
**Supported by provider and compatible with the latest software and security updates for a minimum of 12 months following purchase
Desktop Computing: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 60cm away. |
3-4 scratches/scuffing not longer than <2.5cm. |
Less than 10 scratches/scuffs not longer than <2.5cm.
Visible scratches not longer than 1.5cm.
|
| No dents/dings. |
No dents/dings. |
No dents/dings visible from 30cm away. |
Dents/dings no more than 3mm wide. |
| Screen |
Mint condition, no signs of use. |
No visible scuffs / pressure marks / scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord. |
Laptop Computing:
Laptops & Netbooks (175672)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify:
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Full hardware test
- Fully cleaned and sterilised
- All buttons/keys functional, with no stick or delay
- Functional Wi-Fi
- Functional Bluetooth and pairing
- Functional network connectivity
- Functional microphone
- Functional speakers
- Functional front and back facing cameras
- Functional front and back facing flash
- Functional digitizer
- Functional screen rotation
- Functional operating system*, **
- Functional Touch/Face ID
- Functional SIM reader
- Functional charging/ USB/ Thunderbolt/ HDMI/ all connectivity ports
- No activation error
- Fully wiped and reset to factory settings
- No existing iCloud / Gmail / Android / Gmail / Microsoft / other accounts
- No corporate supervision (MDM) or factory reset protection (FRP)
- Not blacklisted
- Not unrooted / jailbroken
- Fully cleaned IMEI/ESN/Serial number
- Functional hinges
- Functional card reader
- Functional touchscreen
- Functional trackpad
- Functional RAM (memory test)
- Functional CD / DVD drive
- No low CMOS battery
- System restore partition on hard drive (in case of crash)
- Hard drive checked for bad sectors
*Reimaged if corrupted, and supported by appropriate CPU
**Supported by provider and compatible with the latest software and security updates for a minimum of 12 months following purchase
Laptop Computing: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Battery Life |
Minimum 90% |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
No scuffs/scratches on lid, bottom or outside visible from 60cm away. |
1-2 light body scuffs/scratches on lid, bottom or outside; not longer than 2.5cm. |
Up to 5 scuffs/scratches on lid, bottom or outside; not longer than 5cm. |
| No scuffs/scratches on front bezel or on and around keypad. |
No scuffs/scratches on front bezel or on and around keypad. |
No scuffs/scratches on front bezel or on and around keypad. |
Light scuffs/scratches on front bezel or on and around keypad, not longer than 2.5cm. |
| No signs of use on keyboard/mouse/trackpad. |
No visible wear on keyboard/mouse/trackpad. |
Normal wear on keyboard/mouse/trackpad. |
Normal wear on keyboard/mouse/trackpad. |
| No dents/dings. |
No dents/dings. |
1-2 dents/dings, not visible from 30cm away. |
<5 dents/dings, not visible from 30cm away. |
| Screen |
Mint condition, no signs of use. |
No visible scuffs/pressure marks/scratches. |
No visible scuffs/pressure marks/scratches. |
1-2 scratches not longer than 1.5cm on edge of screen. |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include charging cable. |
Tablets & eReaders:
Tablets & eBook Readers (171485)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Full hardware test
- Fully cleaned and sterilised
- All buttons/keys functional, with no stick or delay
- Functional Wi-Fi
- Functional Bluetooth and pairing
- Functional network connectivity
- Functional microphone
- Functional speakers
- Functional front and back facing cameras
- Functional front and back facing flash
- Functional flashlight
- Functional gyroscope
- Functional digitizer
- Functional proximity sensor
- Functional screen rotation
- Functional vibration
- Functional operating system**
- Functional Touch/Face ID
- Functional SIM reader
- Functional charging/ USB/ Thunderbolt/ HDMI/ all connectivity ports
- No network locks / good ESN
- No activation error
- Fully wiped and reset to factory settings
- No existing iCloud / Gmail / Android / Gmail / Microsoft / Fitbit/ other accounts
- No corporate supervision (MDM) or factory reset protection (FRP)
- Not blacklisted
- Not unrooted / jailbroken
- Fully cleaned IMEI/ESN/Serial number
- Functional hinges
- Functional card reader
- Functional touchscreen
- Functional RAM (memory test)
**Supported by provider and compatible with the latest software and security updates for a minimum of 12 months following purchase
Tablets & eReaders: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Battery Life |
Minimum 90% |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 0.3cm wide. |
| Screen |
No signs of use. |
No visible scuffs / pressure marks / scratches. |
1-2 scratches, no more than 2.5cm. Invisible when screen is lit. |
Up to 5 scratches, no more than 2.5cm. Invisible when screen is lit. |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include charging cable and SIM pin (if required).
Plug and headphones optional. |
Computing Components, Networking, Accessories & Gaming Accessories:
Computer Speakers (3702); Controllers & Attachments (117042); Hard Drives (HDD, SSD & NAS) (182085); Headsets (80183); Headsets (171821); Keyboards & Keypads (172510); Keyboards, Mice & Pointers (3676); Laptop Docking Stations
(3709); Microphones (116309); Monitors (80053); Projectors (25321); Sound Cards (External) (75518); TV Tuner/Video Capture Devices (175679); Vintage Computers & Mainframes (162075); Webcams (4616); Computer Components (175673); Enterprise
Networking, Servers (175698); Home Networking & Connectivity (11176)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional camera
- Functional microphone
- Functional speakers
- Functional Wi-Fi
- Fully erased and formatted hard drives
- Contains all required accessories
- All required mounting hardware (brackets etc)
- Local storage capability
- Functional operating system**
**Supported by provider and compatible with the latest software and security updates for a minimum of 12 months following purchase
Computing Components, Networking, Accessories & Gaming Accessories: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Mobile Phones:
Mobile & Smartphones (9355)
Required Functionality Checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Full hardware test
- Fully cleaned and sterilised
- All buttons/keys functional, with no stick or delay
- Functional Wi-Fi
- Functional Bluetooth and pairing
- Functional network connectivity
- Functional microphone
- Functional speakers
- Functional front and back facing cameras
- Functional front and back facing flash
- Functional flashlight
- Functional gyroscope
- Functional digitizer
- Functional proximity sensor
- Functional accelerometer
- Functional screen rotation
- Functional vibration
- Functional operating system**
- Functional Touch/Face ID
- Functional SIM reader
- Functional charging / all connectivity ports
- No network locks / good ESN
- No activation error
- Fully wiped and reset to factory settings
- No existing iCloud / Gmail / Android / Gmail / Microsoft / Fitbit/ other accounts
- No corporate supervision (MDM) or factory reset protection (FRP)
- Not blacklisted
- Not unrooted / jailbroken
- Fully cleaned IMEI/ESN/Serial number
- Functional touchscreen
**Supported by provider and compatible with the latest software and security updates for a minimum of 12 months following purchase
Mobile Phones: Physical Grading Criteria
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Battery Life |
Minimum 90% |
Minimum 85% |
Minimum 80% |
Minimum 80% |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
1-3 hairline scratches you can't feel with your fingernail. |
Not more than 10 imperfections. Visible scratches not longer than 1.5cm. |
| No dents. |
No dents. |
No dents. |
Dents no more than 3mm wide. |
| Screen |
No signs of use. |
No visible scuffs / pressure marks / scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include charging cable and SIM pin.
Plug and headphones optional. |
Photography:
Camcorders (11724); Camera Drones (179697); Digital Cameras (31388); Film Cameras (15230); Film Projectors (15252); Lenses (3323); Movie Cameras (4689); Slide Projectors (15256); Telescopes & Binoculars (28179); Microphones (83857)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional battery
- Functional buttons
- Functional storage
- Erased / formatted storage
- Functional connectivity Wi-Fi / Bluetooth
- Functional microphones & speakers with no distortion
- Validated Operating System and/or firmware**
- Functional remote control / controllers
- Functional connectors & ports
- Liquid contact check
- Oxidation check
- Functional camera
- Functional flash
- Functional infrared sensors
- Functional Zoom
- Functional motors and propellers (camera drones)
- Functional hover function (camera drones)
- Functional flight controls (camera drones)
- Functional GPS lock and other safety features (camera drones)
- Functional return-to-home feature (camera drones)
- Functional obstacle sensors (camera drones)
- Functional video feed feature (camera drones)
- Functional landing frame (camera drones)
- Functional LED lights and indicators (camera drones)
Photography: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Printing & Scanning:
3D Printers (183063); 3D Scanners (183064); Printers (1245); Scanners (11205)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Functional battery
- Functional buttons
- Functional USB / Thunderbolt / Ethernet / HDMI ports
- Functional connectivity Wi-Fi / Bluetooth
- Functional connectors & ports
- Liquid contact check
- Oxidation check
- Full hardware test
- Functional printing / scanning / copy / fax settings
- Functional optical resolution & color depth scaling
Printing & Scanning: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Smart Watches & Personal Fitness Tech:
Smart Watches (178893); Fitness Tech (44075); Golf Tech (260373); Bicycle Electronics (177840)
Required Functionality Checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Functional, comparable band provided as brand new product
- Full hardware test
- Fully cleaned and sterilised
- All buttons/keys functional, with no stick or delay
- Functional Wi-Fi
- Functional Bluetooth and pairing
- Functional network connectivity
- Functional microphone
- Functional speakers
- Functional camera with no cracks or issues with image, flash quality
- Functional flashlight
- Functional gyroscope
- Functional digitizer
- Functional altimeter
- Functional accelerometer
- Functional vibration
- Functional operating system*
- Functional SIM reader
- Functional charging/ USB/ Thunderbolt/ HDMI/ all connectivity ports
- No activation error
- Fully wiped and reset to factory settings
- No existing iCloud / Gmail / Android / Gmail / Microsoft / Fitbit/ other accounts
- No corporate supervision (MDM) or factory reset protection (FRP)
- Not blacklisted
- Not unrooted / jailbroken
- Fully cleaned IMEI/ESN/Serial number
- Functional touchscreen
- Functional heart-rate monitor, blood oxygen monitor
*Supported by provider and compatible with the latest software and security updates for a minimum of 12 months following purchase
Smart Watches: Physical Grading Criteria
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Battery Life |
Minimum 90% |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
1-2 light body scratches, not visible from arms distance. |
Up to 5 body scuffs/scratches, not visible from arms distance. Visible scratches not longer than 1.5cm. |
| No dents. |
No dents/dings |
No dents/dings visible from arms distance. |
1-2 dents/dings no more than 0.3cm wide. |
| Screen |
No signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include charging cable and SIM pin.
Plug and headphones optional. |
Smart Home & Security:
Smart Home & Surveillance (185066)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Functional buttons
- Functional connectivity Wi-Fi / Bluetooth
- Functional microphones & speakers with no distortion
- Validated Operating System and/or firmware**
- Functional connectors & ports
- Liquid contact check
- Oxidation check
- Functional camera
- Functional flash
**Supported by provider and compatible with the latest software and security updates for a minimum of 12 months following purchase
Smart Home & Security: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Sound & Vision:
Corded Phones (41373); Cordless Phones & Handsets (33929); DVD, Blu-ray & Home Cinema (32852); Freeview Boxes (96964); Headsets (80077); Home Audio & HiFi Separates (14969); PDAs (38331); Portable Audio & Headphones (15052); Radio Communication
Equipment (1500); Satellite Dishes (175720); Satellite TV Receivers (96969); Vintage Sound & Vision (175740); DVD, Blu-ray & Home Cinema (32852); TVs (11071); Vintage Sound & Vision (175740); Video Game Consoles (139971); Virtual Reality
(183067); Speaker Stands & Brackets (61336); TV Stands & Mounts (48656)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Functional battery
- Functional buttons
- Functional storage
- Erased / formatted storage
- Functional connectivity Wi-Fi / Bluetooth
- Functional microphones & speakers with no distortion
- Validated Operating System and/or firmware**
- Functional remote control / controllers
- Functional connectors & ports
- Liquid contact check
- Oxidation check
**Supported by provider and compatible with the latest software and security updates for a minimum of 12 months following purchase
Sound & Vision: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Musical Instruments & DJ Equipment:
Musical Instruments & DJ Equipment (619); Bass Guitars (4713); Amplifiers (163896); Audio Power Conditioners (159955); Audio/MIDI Interfaces (123445); Microphones (29946); MIDI Keyboards & Controllers (178896); Preamps (119018); Recorders
(15199); Samplers & Sequencers (38070); Signal Processors & Effects (23791); Speaker Drivers & Horns (47092); Speakers (47091); Studio Equipment Packages (177028); Synthesisers & Sound Modules (38071)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Functional buttons
- Functional connectivity Wi-Fi / Bluetooth
- Functional microphones & speakers with no distortion
- Functional connectors & ports
- Functional battery
- Functional buttons
- Functional remote control / controllers
Musical Instruments & DJ Equipment: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Appliances:
Fridges & Freezers (71258); Washing Machines & Dryers (42231); Dishwashers (116023); Other Appliances (20715); Small Kitchen Appliances (20667); Bakeware & Ovenware (259321); Pots & Pans (259322); Air Conditioners (260508); Air Quality & Fans
(185114); Space Heaters (20613); Ironing & Vacuuming (45733); Cookers, Oven & Hobs (43563)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional physical mechanisms
- Functional dials and buttons with intact push-back mechanisms
- Functional displays and indicator
- Functional LED lights
- Functional charging cord
- Functional engine/motor
- Acceptable engine/motor noise levels during operation
- Functional preset programs and settings
- Functional thermostat & temperature controls
- Functional plug & power chord
- Unexposed electric wiring
- Functional physical features like handles, wheels
- Functional displays and indicator
- Functional vacuum suction and retention of dirt
- Functional engine/motor
- Acceptable engine/motor noise levels during operation
- Functional docking station
- Functional battery
Appliances: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Coffee, Tea & Espresso Makers:
Coffee, Tea & Espresso Makers (38250)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional physical mechanisms
- Functional dials and buttons with intact push-back mechanisms
- Functional plug & power chord
- Unexposed electric wiring
- Functional physical features like handles, wheels
- Functional displays and indicator
- Functional LED lights
- Functional charging cord
- Functional engine/motor
- Acceptable engine/motor noise levels during operation
- Functional preset programs and settings
- Functional auto self cleaning
- Unblocked coffee spout
- Functional coffee grinder
- Functional milk frothing system
- Functional gauges
Coffee, Tea & Espresso Makers: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
DIY Power Tools & Lawnmowers:
Garden Power Tools & Equipment (29518); Power Tools (3247); Lawnmowers (260921); Power Tool Batteries (260204); Power Tool Battery Chargers (260205)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional dials and buttons with intact push-back mechanisms
- Functional pre-set programs and settings
- Functional engine/motor
- Functional pump
- Functional pressure gauge
- Functional wheels, stands and frames
- Functional indicators and LED lights
- Functional safety features
- Functional tank without any leakages
- Functional start/stop systems
- Functional hydraulic & lubrication systems
- Functional electric cords and plugs
- Functional exhaust system
- Functional airflow system
DIY Power Tools & Lawnmowers: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Health & Beauty:
Hair Styling Devices (260773); Electric Massage Chairs (36448); Massage Tables & Chairs (36454); Massagers (36449); Electric Oral & Dental Care (30354); Electric Shaving & Hair Removal (260783); Hearing Aid (260754)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional physical mechanisms
- Functional dials and buttons with intact push-back mechanisms
- Functional plug & power chord
- Unexposed electric wiring
- Functional physical features like handles, wheels
- Functional displays and indicator
- Functional LED lights
- Functional charging cord
- Functional battery
- Functional preset programs and settings
- Functional thermostat & temperature controls
Health & Beauty: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. No wear on camera bezel. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Sporting Goods & Medical Mobility:
Bikes (177831); Electric Bikes (74469); Cardio Machines (28059); Scooters (11330); Mobility Scooters (75068); Wheelchairs (19265)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Functional buttons
- Functional connectivity Wi-Fi / Bluetooth
- Functional microphones & speakers with no distortion
- Functional physical mechanisms
- Functional dials and buttons with intact push-back mechanisms
- Functional plug & power chord
- Unexposed electric wiring
- Functional physical features like handles, wheels
- Functional displays and indicator
- Functional LED lights
- Functional charging cord
- Functional battery
- Functional preset programs and settings
Sporting Goods & Medical Mobility: Physical Grading Requirements
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 18cm away. |
Up to 5 hairline scratches, not longer than 2.5cm, that you can't feel with your fingernail. |
Up to 10 visible scuffs/scratches not longer than 2.5cm. |
| No dents/dings. |
No dents. |
1-2 small dents/dings no more than 0.3cm wide. |
Up to 5 dents/dings no more than 3mm wide. |
| Screen (if applicable) |
Mint condition, no signs of use. |
No visible scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Battery (if applicable) |
100%, as new |
Minimum 80% |
Minimum 80% |
Minimum 80% |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord/charger as minimum. |
Furniture:
Furniture (3197); Children's Furniture (66741); Garden & Patio Furniture (25863); Fireplace & Stove Accessories (20564); Fireplaces (175756); Heating Stoves (84184); Alarm Clocks & Clock Radios (79643); Grandfather Clocks (20559); Other
Clocks (20562); Wall Clocks (20561)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Fully functional furniture
- Mattresses fully sanitised, all other furniture fully cleaned unless marks can’t be removed, if marks can’t be removed they need to be fully described, and do not spoil the aesthetic of the product. More details in grading table below
- Functional hinges
- Functional drawer runners
- No missing fittings that deny use of product
- Any missing pieces to be described fully (i.e. if missing extendable leaf, product must be fully described as not extendable)
- No major damages (i.e. rip in upholstery or crack in wood that hasn’t been repaired)
- All legs attached
- Doors able to open and close correctly
- All handles attached securely
- Upholstery in good condition, with no obvious staining or fading on visible areas of product
- No loose stitching
- Upholstered items must have fire label securely attached
- Upholstered bed bases and mattresses must have fire label sewn in conforming to BS7177
- Good refurbished – any marks must not spoil the aesthetic of the product. For example: could have a large mark on the back of the product as long as this is described in item description
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light scratches, scuffs, marks or dents. |
Moderate signs of use such as small scratches, tears, or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light surface marks, not easily visible, not on front of piece. |
Light scratches, scuffs, marks or dents, not easily visible from 2m away, do not spoil the aesthetic of the product. |
Moderate scuffs, marks, scratches or dents, do not spoil the aesthetic of product. |
| No dents/dings. |
No dents. |
No tears
Dents to be <0.5cm.
May have visible repair.
|
Tears not to exceed 3-4cm or compromise FR tests.
Dents <1cm
May have visible repair.
|
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
Bath:
Baths(42025); Bathroom Suites (260559); Bath Taps & Thermostats (260567); Indoor Whirlpools (46249); Shower Head Filters (260572); Shower Heads & Combos (71282); Steam Generators (259852); Steam Shower Heads (259853); Steam Shower Kits
(259854)
Required functionality checks
Items must meet the below criteria (if applicable to make /model) to qualify :
- Functional body with no cracks, all removable components / panels firmly in place
- Functional display (no dead pixels or screen burn) with no cracks
- Functional buttons
- Functional connectivity Wi-Fi / Bluetooth
- Functional connectors & ports
- Functional battery
- Functional buttons
- Functional remote control / controllers
| Grading Criteria |
Certified - Refurbished |
Excellent - Refurbished |
Very Good - Refurbished |
Good - Refurbished |
| General |
Pristine, like-new condition. |
Looks like new at first glance. |
Some signs of use such as light body scratches. |
Moderate signs of use such as small scratches or dents. |
| Physical |
Mint exterior, no scratches, cracks or signs of use. |
Very light scratching, not visible from 60cm away. |
3-4 scratches/scuffing not longer than <2.5cm. |
Less than 10 scratches/scuffs not longer than <2.5cm. Visible scratches not longer than 1.5cm. |
| No dents/dings. |
No dents/dings. |
No dents/dings visible from 30cm away. |
Dents/dings no more than 3mm wide. |
| Screen |
Mint condition, no signs of use. |
No visible scuffs / pressure marks / scratches. |
Very light scratching, invisible when screen is lit. |
Light to mild scratching, invisible when screen is lit. |
| Disinfected (if applicable) |
This item has been professionally inspected, tested and cleaned by the manufacturer or a manufacturer-approved vendor |
| Accessories |
Original or new accessories to include power cord. |