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Take action on returns

Low returns rates can improve buyer confidence and increase sales. Learn how to reduce your returns with our tips.
6 ways to reduce returns

Return type: Item not as described

  • Improve your packaging to prevent damage during delivery.
  • Inspect refurbished and used items more closely for hidden defects and damage. Specifically mention these in your listing description and photos.
  • Ensure new items are described accurately, are sealed and are in their original packaging.
  • Inspect refurbished and used items more closely for hidden defects and damage. Specifically mention these in your listing description and photos.
  • Remove products with high rates of manufacturing flaws from your inventory.
  • Inspect packages more closely to ensure all items ordered are included and correct.
  • Check open box items to ensure all components are present and function as expected.
  • Use checklists for items with many parts, or for multiple items in a combined order.
  • Inspect packages more closely to ensure all items ordered are included and correct.
  • Check open box items to ensure all components are correct.
  • Use checklists for items with many parts, or for multiple items in a combined order.
  • Clearly and accurately describe your items and returns policies.
  • Use lots of high-quality photos and item specifics in your listings to set the right buyer expectations. Photos help buyers to see exactly what they're getting as well as specific details they may be looking for.
  • When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details such as colour.
  • Specify your item’s condition using structured specifics and ensure the selected condition is accurate and consistent with the rest of the item description.