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Selling Manager: FAQ

General Questions

General Questions

What is eBay Selling Manager?
eBay Selling Manager is eBay's new sales management tool. It is an online tool in My eBay that helps you manage your listings throughout the sales cycle. As a seller, eBay Selling Manager will help you manage your listings more efficiently. You will be able to track your sales status and respond to your buyers faster than ever before.

What is a sales management tool?
A sales management tool lets you perform various tasks related to selling items and managing your listings, when they are active on eBay or after they have been sold. It will save you a lot of time, especially if you sell many items. It will also make you more efficient and more responsive to your buyers. eBay currently offers two sales management tools: Seller's Assistant Basic, and Seller's Assistant Pro.

Why is eBay producing a new sales management tool?
Some of the reasons we are creating this new sales management tool are: · To offer powerful new features, such as like fully customisable email templates and efficient tracking of shipping, payment and feedback status. · To improve the usability and reliability of eBay selling tools. · To offer international listing and management capability with one selling tool.

Can I list items on eBay with eBay Selling Manager?
This year eBay is adding more features to Selling Manager - soon it will be possible to create new listings in addition to the other sales management features available.

As a seller, why should I use eBay Selling Manager?
eBay Selling Manager will help you manage your listings through the sales cycle in a smart, easy, and efficient way which will save you a lot of time. It will allow you to do the following:

  • Greatly reduce the time you spend on buyer emails by using customisable email templates.
  • Turn My eBay into a more powerful selling tool.
  • Relist your sold and unsold items in bulk. (Selling Manager cannot create new listings.)
  • Print professional labels and invoices.
  • Store and send your favorite feedback comments without having to retype them over and over.
  • Track all of your sales and bidding activities.
  • Reschedule and manage your pending listings.
  • And more…!

    When will eBay Selling Manager be available?
    The eBay Selling Manager tool is available to try right now.

    How will I get eBay Selling Manager?
    The eBay Selling Manager tool is available for subscription from the My eBay Account Subscriptions page. Once you are subscribed, it will appear in your My eBay Selling tab.

    Which Web browsers will eBay Selling Manager support?
    eBay Selling Manager will support Internet Explorer 4.0 and later versions, Netscape 3.0 and later versions as well as AOL 3.0 and later versions. Because it is an online tool, it will not have any operating systems dependency.

    Which eBay sites will use eBay Selling Manager?
    eBay Selling Manager will allow you to manage your items listed on all eBay sites, however you can only use eBay Selling Manager through the eBay site with which you subscribed. That is to say that sellers registering on www.eBay.co.uk will not be able to use Selling Manager in My eBay at www.eBay.com.

    How much will it cost to use the eBay Selling Manager tool?
    eBay Selling Manager is FREE to use!

    Are there any account requirements for using Selling Manager?
    If you're new to selling on eBay and you're a private seller, you won't be able to use Selling Manager until 90 days have passed after your first sale and you've received at least 10 positive Feedback ratings as a seller.

    How can I provide feedback on eBay Selling Manager?
    To provide additional feedback, please send comments to: sellingmanagerUK@ebay.com. We will carefully evaluate your input and make additional enhancements based on your suggestions. Thanks to everyone who has already provided feedback!

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