We guarantee you'll get the item you ordered or your money back. The eBay Money Back Guarantee covers over 99% of listings on eBay.co.uk - virtually all items sent by post, excluding vehicles, real estate, businesses for sale and digitally-delivered goods and services.
Make sure you contact your seller via My eBay within 45 days of payment if your item doesn't arrive or isn't as described. Most will help you out right away, but if they don't, we'll step in.
As long as you paid using your PayPal account, this simple process is managed in the eBay Resolution Centre. If you checked out as a PayPal Guest, you can't use this process, but you can still be covered by PayPal Protection.