- You are here:
- Home
- >
- eBay Premium Service
eBay Premium Service
You can find the answers to the most frequently asked questions about eBay Premium Service below. If there's anything else you'd like to ask, contact us
Can sellers buy the eBay Premium Service badge?
No. Sellers need to earn the badge. The first step is to complete over 100 problem-free transactions, plus any transactions must consistently get 5-star ratings from buyers. We check these sellers to make sure they’re providing the best experiences.
Also, the seller must offer these additional services for buyers: a free delivery option, an express delivery option, same-day or 1-day dispatch of items and a minimum 14-day returns period.
How do sellers qualify for eBay Premium Service status?
Sellers need to consistently provide great experiences for their buyers and offer a number of additional services within their listing: a free delivery option, an express delivery option, same-day or 1-day dispatch of items and a minimum 14-day returns period.
How does eBay know the seller will deliver a premium service?
We review buyer ratings, and if a seller doesn’t provide this level of service, then they could lose the badge.
How is this different from the previous eBay Top-rated seller status?
eBay Premium Service is similar to eBay Top-rated seller status. However, we’re asking sellers to provide our buyers with some more options around delivery and returns.