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Buy with confidence

When buying any Certified Refurbished item on eBay, you’re purchasing an item that has been refurbished by the manufacturer, or a manufacturer-approved vendor.

For added peace of mind, all Certified Refurbished items and refurbished mobile phones come with a minimum 12-month guarantee (available on orders sent to a Mainland UK delivery address).

Your purchase is also protected by the eBay Money Back Guarantee.

Learn more about Refurbished here.

Your seller guarantee information

Once your order has been confirmed, the seller will send you a separate email with details of the seller guarantee, what the guarantee covers and their contact information. Alternatively, this information will be included in the parcel when the item is sent to you.

Please make sure you hold on to this information for the duration of the guarantee.

Making a claim

To make a claim with the seller under the seller guarantee, please refer to the guarantee information that the seller sent when you purchased the item. They may have sent it via email, or included it in the parcel. That includes all the details of the guarantee, including how to contact the seller and make a claim.

Consumers have statutory rights in relation to goods. The seller guarantee and eBay Money Back Guarantee do not affect your statutory rights.

eBay Money Back Guarantee protection

Your Refurbished purchase is protected by our eBay Money Back Guarantee for 30 days from the delivery date in case your item doesn’t arrive or wasn’t what was described.

You can report a missing item or request a return from your Purchase History. If the seller doesn’t resolve your issue, you can ask us to intervene and help, and we’ll resolve the case.

For full terms and conditions, read our eBay Money Back Guarantee policy.

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