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eBay strongly believes in working closely with the Police and other government agencies to keep our community safe. eBay's Trust and Safety teams include former law enforcement officials from around the world.
We encourage the Police, trading standards and other government agencies to contact the eBay team directly by sending requests to:
(PLEASE NOTE: Only use these contact details if you are a law enforcement official investigating possible criminal activity. If you want to contact us about your own account, click "Contact Us" on any eBay Help page.)
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To help eBay provide prompt assistance the above contact information may only be used by the Police, trading standards and other government agencies.
We ask our community, instead, to use our Webform, rather than the above dedicated law enforcement channels to contact eBay. Member communications sent to the above channels will not receive attention by the appropriate eBay department and will delay the process of official investigations.
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| If you have been defrauded by a seller on eBay or have reason to believe you have discovered stolen goods, you are encouraged to consider contacting your local Police to report an incident, ensuring that you obtain a crime reference number. If the Police choose to take the matter further, the investigating officer should then contact eBay as above. eBay will provide them with information in accordance with the Data Protection Act. |
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eBay is committed to protecting the privacy of the eBay community and will protect the privacy of our members whilst working closely with the Police and other government agencies to prevent criminal activity. See eBay's Privacy Policy for more information.
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Partnering with Retailers Offensively Against Crime and Theft (PROACT):
Retail Loss Prevention departments in the UK seeking assistance with an investigation relating to eBay may contact eBay's PROACT program for assistance.
The PROACT program features, among other benefits:
- A way to report evidence of theft to eBay for investigation.
- A dedicated fax hotline for retail investigators to report suspicious activity.
- A dedicated email address to facilitate quick communication with eBay about retail theft investigations.
If your company is not yet enrolled in the PROACT program, please contact us at PROACT@ebay.com quoting "PROACT UK enrolment" for additional information.
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