Safety Centre

eBay Premium Service

Shop with confidence

Buy from the best. Buyers have received great service and fast dispatch when buying from sellers who offer eBay Premium Service. Just look for the eBay Premium Service badge on the listings of these select sellers.

eBay Top-rated seller's offering the eBay Premium Service

  • Must consistently earn 5 star ratings from eBay buyers for delivering excellent service, dispatching quickly, and providing accurate item descriptions
  • Must sell an average of £1,000 or more each month and complete a minimum of 100 problem-free selling transactions on eBay every year

They must also offer the following options for each listing they wish to qualify for the eBay Premium Service badge:

  • A minimum returns period of 14 calendar days.
  • 1-day or same-day dispatch.
  • An express delivery option – offering delivery within 1 day.
  • A free delivery option.

Frequently Asked Questions

Why should I buy from sellers offering eBay Premium Service?
Sellers offering eBay Premium Service  have a track record of providing great customer service to eBay buyers. We regularly review the performance of these sellers to confirm that they continue to meet the programme's requirements.

Can sellers buy the eBay Premium Service badge ?
No, sellers must earn their eBay Premium Service badge by consistently meeting our standards for excellent customer service. eBay Premium Service is not a paid placement or membership.

How can I become a seller who offers eBay Premium Service ?
Once you're an eBay Top-rated seller at an account level, you're able to qualify to offer eBay Premium Service . In order to qualify you must consistently provide great experiences for your buyers and offer a number of additional services within your listing including; a free delivery option, an express delivery option, same-day or 1-day dispatch of items and a minimum 14-day returns period.

When I buy from a seller offering the eBay Premium Service , what other factors should I consider?
While sellers who offer eBay Premium Service have earned a record of providing excellent service to buyers, all our buyers are encouraged to carefully review listing details and photos, sellers' policies, and ask sellers any questions they may have about the item before placing a bid or making a purchase.

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