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Home > About eBay > Trust and Safety

Trust & Safety

The eBay Trust & Safety team is devoted to making eBay a safe and reliable place to trade. The team helps build trust in the community through various educational resources, rules and policies, and trust-building programmes, all of which help maintain general marketplace security and prevent and combat fraud.

eBay works behind the scenes to develop the technology and skills to fight fraud and empower the community to understand and conduct safe trading practices. eBay also proactively works with law enforcement and government agencies throughout the world to enforce its policies. eBay's trading policies are rooted in the values of the eBay marketplace. eBay strives for a level playing field and information transparency, enabling economic opportunity for the community and encouraging open, honest, and accountable transactions.

Following are various tools, programmes and resources that eBay offers buyers and sellers to protect themselves and build trust with one another:

      eBay Feedback:
Feedback is each user's reputation on eBay. It fosters trust between people by acting as both an incentive to do the right thing and as a mark of distinction for those who conduct transactions with respect, honesty and fairness. Every eBay member has a feedback profile-it includes a rating number in parentheses, as well as comments from other members you've bought from and sold to.

      Buyer Protection:
Shoppers who see the PayPal Buyer Protection logo buy with confidence knowing that their purchase is covered up to £500 GBP at no additional cost on qualifying items. The Item Not Received or Significantly Not as Described Process lets you notify eBay if you didn't receive the item or it wasn't what was described in the listing.

      eBay Safety Centre:
The eBay Safety Centre provides guidance on buying safely, selling safely and paying safely, as well as valuable third-party, government and law-enforcement resources. The Safety Centre is a valuable resource for all users, from first-time buyers who want to avoid fraudsters to high-volume sellers who want to protect their copyrights.