What is Authenticity Guarantee?
eBay’s Authenticity Guarantee is a service designed to help buyers shop with confidence. Our authentication team physically inspects all eligible items before they are posted to buyers.
How does Authenticity Guarantee work?
An “Authenticity Guarantee” blue tick badge is applied to all eligible items priced at £200 and more. When an eligible item is purchased, the seller is required to post the item to the authentication facility, where the item goes through a multi-point inspection process. Once verified, the authenticator posts the item directly to the buyer via tracked, next-day delivery.
For eligible items priced between £0.01 -£199.99 (inclusive), you will see an optional add-on Authenticity Guarantee service available on the item page. When you add the service to your purchase, the seller will send the item directly to the authentication facility. The authenticator will thoroughly inspect and verify your item’s authenticity before it is shipped to you safely via tracked, next-day delivery.
Will I be charged a fee for Authenticity Guarantee?
For eligible items priced at £200 or more, eBay will cover the cost of the Authenticity Guarantee service.
For eligible items priced between £0.01 - £199.99 (inclusive), the cost to add the Authenticity Guarantee service is £20 per qualifying item, applied at checkout for the buyer.
What items are eligible for Authenticity Guarantee?
Authenticity Guarantee is available for selected brands in new or preowned condition that are listed under Women’s Bags & Handbags or Men’s Bags and sold for £200 or more via Fixed Price or Auction listings. You can identify eligible listings by looking for the blue Authenticity Guarantee tick in the search results or the top right of the item’s page. Items sold for £0.01 – £199.99 GBP (inclusive) are eligible for the optional add-on Authenticity Guarantee service.
The eligible brands for Authenticity Guarantee are: A Bathing Ape, adidas, Alexander McQueen, Alexander Wang, AllSaints, Amiri, And1, Android Homme, Anya Hindmarch, Arc’teryx, Asics, Aspinal of London, Atmos, Axel Arigato, Balenciaga, Balmain, Barbour, Belstaff, Berghaus, Bottega Veneta, Brunello Cucinelli, Burberry, Buscemi, Bvlgari, C.P. Company, Canada Goose, Carhartt, Celine, CHANEL, Chloé, Christian Louboutin, Chrome Hearts, Coach, Comme des Garçons, Common Projects, Converse, Crocs, Delvaux, Diadora, Diesel, Dior, Dolce & Gabbana, Dsquared2, Ermenegildo Zegna, Fear Of God, Fendi, Fila, Filling Pieces, Giuseppe Zanotti, Givenchy, Golden Goose, Golf Wang, Goyard, Gucci, Hackett, Hender Scheme, Hermès, Hoka, Hugo Boss, Isabel Marant, Issey Miyake, Jacquemus, Jeremy Scott, Jil Sander, Jimmy Choo, John Geiger, Judith Leiber, Junya Watanabe, JW Anderson, K-Swiss, Kangaroos, Karen Millen, Kate Spade, Kenzo, Kith, Kobe, L.K. Bennett, Lacoste, Lanvin, Lauren Ralph Lauren, Le Coq Sportif, Levi’s, Li-Ning, Loewe, Loro Piana, Lou, Louis Vuitton, Lulu Guinness, Maison Kitsuné, Maison Margiela, Mallet, Marc Jacobs, Mark Cross, Marni, Max Mara, MCM, McQ, Michael Kors, Miu Miu, Mizuno, Moncler, Moschino, Mulberry, New Balance, Nike, Off-White, Onitsuka Tiger, Palace, Palm Angels, Patagonia, Patta, Paul & Shark, Paul Smith, Philipp Plein, Polène, Polo Ralph Lauren, Prada, Proenza Schouler, Puma, Rab, Raf Simons, Reebok, Reiss, Rhude, Rick Owens, Sacai, Saint Laurent, Salomon, Salvatore Ferragamo, Saucony, Schott, Stella McCartney, Stone Island, Stüssy, Supreme, Ted Baker, The North Face, The Row, Toast, Tom Ford, Tory Burch, Trapstar, Undefeated, Under Armour, Undercover, Valentino, Vans, Versace, Vetements, Visvim, Vivienne Westwood, Yeezy, Yohji Yamamoto, Zimmermann.
Only items purchased on eBay.co.uk are eligible for Authenticity Guarantee. Items that post to a buyer address outside the UK are not eligible for the service at this time. Listings that offer only local pickup or items posted to P.O. Boxes will not be eligible for Authenticity Guarantee. Any item purchased using an offline payment method will not be eligible for Authenticity Guarantee. Items with hot stamping of initials may be accepted for Authenticity Guarantee. However, only the item would be authenticated and not the hot stamping itself.
For further details, see the Authenticity Guarantee Terms & Conditions here.
What happens at the authentication facility?
Upon receiving the handbag, the authenticator first confirms that the item and any brand papers are consistent with the listing title, description and images. Then, they will perform a multi-point physical authentication inspection. Finally, the handbag will receive a unique Authenticity Guarantee card.
Is there an Authenticity Guarantee card?
Yes, all items verified as authentic come with a card with details about the item, such as brand and model.
How does the QR code work on my Authenticity Guarantee card?
Scan the QR code with a smartphone to view detailed information about your handbag.
Who is providing the authentication services?
eBay’s team of professionally trained authenticators vet and verify each handbag using detailed physical inspection and advanced technical equipment in a state-of-the-art facility.
How long will the authentication process take? How long until I get my item?
After you purchase your eligible handbag, the seller is required to send the item to the authenticators who will process the item within two business days of receipt. Once authenticity is verified, as well as the accuracy of the listing description, the item will be posted to you as soon as possible via tracked, next-day delivery.
How can I track the progress of my purchase?
The order status will be updated in your My eBay purchase history and in the View Order Details section. Delivery information can be accessed via your My eBay Purchase History, and the authentication status can be seen in View Order Details. You will also receive an order update email when your item has been inspected as part of the Authenticity Guarantee service.
How does delivery work?
Orders under £500 will be delivered by a tracked, next-day delivery service.
For security reasons, items sold for £500 and more will be sent via DPD PIN service or Royal Mail Special Delivery. If your item is sent via DPD PIN service, you will need to provide a unique PIN code to the driver upon delivery. The 4-digit PIN code will be clearly displayed in your delivery updates via email, SMS or in the DPD app. Once the PIN code is provided to the driver, they will input it into their handheld device and, if correct, the parcel will then be handed over to you. Please ensure that a valid email address and/or telephone number is registered on your eBay account in order to receive the PIN code.
What if I don't have a PIN code?
If you do not have your PIN code, your delivery driver can resend it to the email address and mobile number registered on your eBay account whilst at your doorstep. You can then use the PIN code to receive your parcel from your delivery driver. If you do not have a device handy to access your PIN via email, SMS or DPD App, then the driver will be unable to hand over the parcel. The delivery will be re-attempted the following day or you will be able to reschedule your delivery to a day that’s more convenient to you. If delivery’s unsuccessful again, the parcel will be returned to us.
Signatures will be required instead of a PIN code for delivery to the following post codes: FK17 - FK21, GY1 - GY10, HS1 - HS9, IM, IV1 - IV63, JE1 - JE5, KA27 - KA28, KW0 - KW17, PA20 - PA38, PA41 - PA49, PA60 - PA78, PA80, PH19 - PH29, PH32 - PH33, PH45 - PH 48, PO30 - PO41 and ZE1 - ZE3.
Will I receive the item’s original packaging with my purchase?
Yes, if the seller has included original packaging as described in the listing, all components will be sent to you.
What if the item does not pass inspection?
If the item’s authenticity cannot be verified or the item is not consistent with its listing, you will be notified and will be issued a full refund to your original payment method.
Where is my item being sent, and why is it not my address?
Your handbag will first be sent to the authentication facility. Once verified, the authenticator will send your handbag to the address entered at checkout.
Can I return items purchased with Authenticity Guarantee?
You can return an item if the seller accepts returns, as stated in the listing, and if it takes place within the seller’s return window. In the unlikely event that the buyer receives an item that is not consistent with the listing, the item will be eligible for a return. In order for a refund to be processed, all returns must be sent to the authentication facility for verification (to check that the item is still in the same condition and has all relevant accessories, or that the item is not consistent with the listing) and re-authentication before the item is returned to the seller.
Learn more about eBay’s policy on condition of returned items here.
Does the eBay Money Back Guarantee protect authenticated items?
Authenticity Guarantee purchases are covered by eBay Money Back Guarantee when all other eligibility requirements are met. Learn more about eBay Money Back Guarantee policy.
How does the return process work?
If returns are offered on the listing of the item you purchased or if the item isn't as described, the item will first be sent to the authentication facility. Within two business days of receiving the item, the authenticator will confirm that the item returned matches the item originally sent to you by verifying the authenticity and condition, including any original packaging or accessories (for clarity, this includes the item’s box where applicable). Once verified by the authenticator, it will be posted to the seller and a refund will be processed. The seller or buyer (as defined by the listing) is responsible for postage costs to the authenticator, and eBay covers the postage cost of sending the item back to the seller.
Why was the item sent back to me by the authenticator after I opened a return?
If the authenticator determines that the returned item is not the same as the original item, is not in the same condition or that the security tag has been tampered with or removed, it will be sent back to you and the return will be closed.
Can I choose not to have my item authenticated?
For eligible items priced at £200 or more, you cannot choose to bypass the authentication service.
For eligible items priced between £0.01-£199.99 (inclusive), the buyer can choose to add the optional Authenticity Guarantee service.
Is Authenticity Guarantee associated with any brands sold on eBay?
No, the Authenticity Guarantee service is not affiliated with or endorsed by any of the brands sold on eBay.