Click & Collect

No more waiting in for the postman:
millions of items available with Click & Collect

Your parcel will be held in-store for up to 7 days from when we notify you.
If you can’t collect your parcel within this time, it will be returned to the seller and you’ll receive a refund.

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What is Click & Collect on eBay?

This is a way of buying items from millions of sellers and picking them up from eBay Collection Points.

How much does Click & Collect cost?

The cost of delivering to an eBay Collection Point location is the same as the cost of delivering to your home address.

How do I know if Click & Collect is available on a listing?

Sellers will always show whether they offer Click & Collect on their listings. You’ll also see it as an option at checkout.

Where can I find an eBay Collection Point?

There are eBay Collection Points across the UK.

To find an eBay Collection Point near you, choose Select a store on the item page or when you checkout. Simply enter your postcode and find a store that’s convenient for you.

How will I know when my parcel is ready to collect?

We’ll send you an email confirmation or text message as soon as your parcel is ready to collect. This contains instructions and the collection code you’ll need to pick up your parcel.

Most parcels will arrive at your selected store within 3 working days.

How do I collect my parcel?

All you need to do is take your collection code to your chosen store. You don’t have to print out your collection code and no further ID is needed. If you like, you can present it using your phone or tablet.

How long do I have to collect my parcel?

Your parcel will be held in-store for up to 7 days, starting from when you receive your collection notification via email or SMS. If for any reason you aren’t able to collect it within this time, the parcel will be sent back to the seller. You’ll receive a refund within 6 working days of the seller receiving the item back.

Can someone else collect my parcel on my behalf?

Yes, someone else can pick up your parcel as long as they have the collection code we sent you.

Can I change the store I’m collecting from after I’ve purchased something?

No. Once you’ve purchased an item you can’t change the store selected at the checkout page.

What happens if I need to return something?

Check the seller’s returns policy to find out if the seller you bought the item from offers returns.
eBay Collection Point locations can't accept returns in-store for item bought through Click & Collect on eBay. To return an item, select the item in My eBay > Purchase History. Select Return this item from the drop-down menu on the right. You'll then be guided through the returns process.

And remember, if your item is damaged or not as described in the listing, you’re covered by the eBay Money Back Guarantee when you pay with PayPal.