Safety Centre

eBay Marketplace safety:

As the world’s leading e-commerce company, eBay Inc.’s global portfolio of businesses enables hundreds of millions of people to buy and sell online. eBay Inc established a Criminal & Regulatory Investigations (CRI) team to promote the safe use of its platforms and to collaborate with local, national and international law enforcement in apprehending and prosecuting criminals.

Resources for law enforcement investigations

• Trading Standards, police officers and agencies already registered on our system, can submit their eBay data requests through a national network of Single Point of Contacts (SPoC) and Regional Intelligence Officers (RIO)
• eBay data requests coming from English judges or government agencies can be submitted through our eBay Law Enforcement tool.
• For general information, please send us an email to:  LawEnforcement@ebay.com . This service is dedicated to law enforcement officers only and inquiries from customers will not be processed.*
• Download the eBay law enforcement guide.

*Please note we will not respond to official requests if we receive it by email.

Resources for Regulatory Authorities

• The Regulatory Portal enables market surveillance, monitoring and law enforcement authorities to efficiently and effectively report non-compliant listings and securely request the removal of such listings.
• Please use the Regulatory Portal link to register
• If you have further questions on how to accurately use the Regulatory Portal, please email us at regportal@ebay.com
• This site may only be used by market surveillance, monitoring and law enforcement authorities and third parties explicitly authorized by eBay.

Save Time in Your Investigation

The following tips are for law enforcement agencies to assist in your investigation:

1. Search for active listings using a search string or a specific item number:
   • You can search using a postcode in the options located in the left hand column.
2. Search by seller ID for all active/completed sales, dating back 30 days.
3. Feedback Profile reflects comments made by other users regarding prior transactions.
4. Create your own Favourite Searches
5. eBay listings remain visible on the site for about 90 days after closing, searchable by the item number.
6. Download our comprehensive guide on how to use the Advanced Search tool.